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Vista SP1 prerequisite updates send some PCs into endless reboot

Last week's updates prompt support complaints; problem first reported in December

By Gregg Keizer

February 17, 2008 (Computerworld) Updates that Microsoft Corp. began feeding Windows Vista users last week to prep PCs for next month's release of Service Pack 1 (SP1) have crippled some machines, according to messages posted to the company's support site.

Last Tuesday, Microsoft started sending Vista users two final prerequisite updates that are required before SP1 can be installed in March. The updates to the operating system's install components were delivered via Windows Updates, which automatically downloaded and installed them on the majority of Vista machines.

Users quickly started squawking.

In most cases, they reported that the final update hung while displaying the message "Configuring Updates Step 3 of 3 - 0% Complete," which was followed by a reboot of the PC. Which was followed by another reboot, and another. "[It] reboots ad infinitum," said Frank Melk on the Microsoft support newsgroup. A smaller number reported a different problem: After the update, their computer refused to boot normally.

Trying to boot into Safe Mode did no good, users said; the reboot loop cranked up then as well. "I am unsure as to what to do, because entering Safe Mode gives the same screen," Melk said. "Furthermore, I have no restore points saved, so going back to a known previous good config is no good either!"

Full Article @: ComputerWorld.com

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